Thank you for choosing MEDATECK LLC. We are committed to providing high-quality AI-powered solutions and delivering the best possible experience for our customers. Your satisfaction is important to us, and we strive to resolve any issues quickly and fairly.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Your refund request must be submitted within 7 days of the original purchase date for subscription plans.
• You have actively used our platform and explored its features.
• You experienced a technical issue or service-related problem that our support team was unable to resolve after reasonable efforts.

Non-Refundable Purchases

Refunds are not available under the following circumstances:

• Credit packages or prepaid usage credits are non-refundable.
• Requests based solely on misunderstanding the platform's features without first contacting our support team.
• Accounts that have received substantial use or have significantly benefited from the services provided.
• Refund requests submitted after the 7-day eligibility period.

How to Request a Refund

To request a refund, please contact our support team by email and include the following information:

• Your full name.
• Your account email address.
• Your order or invoice number.
• A detailed description of the issue you experienced.

Review Process

Once we receive your request, our team will carefully review the information provided. We may contact you to request additional details or work with you to resolve the issue before determining refund eligibility.

Approved Refunds

If your refund request is approved, the refund will be issued to your original payment method within 7–10 business days. Processing times may vary depending on your financial institution or payment provider.

Need Assistance?

If you have any questions regarding this Refund Policy or need assistance with your purchase, please contact us.

At MEDATECK LLC, we are dedicated to providing reliable AI-powered solutions and exceptional customer service. If you experience any issues, our support team will work with you to find the best possible solution.